Shipping policy

Looma Co Shipping Policy

Effective: January 2026

We know how exciting it is to receive your order, especially when it’s something designed to make mealtimes easier. Here’s everything you need to know about our shipping process.

Order processing

  • Orders are processed within 1–3 business days 

  • During peak periods or promotions, processing times may be slightly longer — we appreciate your patience and we will endeavour to get your order out as soon as possible. 

Shipping rates

Shipping costs are calculated at checkout and are based on:

  • Your location

  • The size and weight of your order

We're pleased to offer local pickup for local customers. Please contact us to receive a checkout code and the pickup address.

Any free shipping promotions will be clearly stated on our website at the time of purchase.

Estimated delivery times

We are based in Perth, Western Australia

  • Parcel post (standard delivery): 

    • Within the same state: 2-4 business days

    • Interstate: 3-6 business days

  • Express post (express delivery):

    • Within the same state: 1-2 business days

    • Interstate: 1-3 business days

Delivery times are estimates only and may vary depending on your location and carrier.  Once your order has been dispatched, delivery timeframes are controlled by the courier and are outside of our control.

Shipping locations

We currently ship Australia-wide.  

International Shipping: For our international customers (countries other than Australia), please contact us at admin@looma.com.au if you would like to place an order. Please note that delivery times may vary depending on your location. Duties, taxes, and customs charges may apply upon arrival in your country. These fees are not included in your purchase and are the responsibility of the customer. We recommend checking your country’s import regulations before placing your order, as we do not cover any additional charges incurred.

Tracking your order

All orders are shipped with tracking. You’ll receive a tracking link via email once your order has been dispatched so you can follow its journey to your door.

Delays & lost parcels

While we do everything we can to ensure smooth delivery, occasional delays can occur due to factors outside our control (such as carrier delays or peak periods). If your parcel appears delayed or hasn’t arrived within a reasonable timeframe, please contact us at admin@looma.com.au and we’ll happily assist.

Incorrect address details

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to an incorrect address supplied by the customer

  • If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the parcel

Damaged parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged packaging and item

We’ll review the situation and work with you to find the best solution.

Changes to Looma Co Shipping Policy

Looma Co reserves the right to make changes to this Shipping Policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly. By placing an order with Looma Co, you agree to the terms and conditions outlined in this policy.

Questions?

If you have any questions about shipping or need help with an order, please reach out as we’re always happy to help.